SHIPPING & RETURNING

Shipping & Returns

At ZUKELY, we want you to be completely satisfied with your purchase. Below are the details regarding our shipping and returns policy to ensure a seamless shopping experience.

Shipping Information

We offer fast and reliable shipping across the United States to ensure that your order reaches you as quickly as possible. Here’s what you need to know:

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
• Shipping Methods: We offer several shipping options:
  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Two-Day Shipping (2 business days)
  • Overnight Shipping (1 business day)
• Shipping Rates: Shipping costs are calculated based on the shipping method and your location. Shipping fees will be displayed at checkout for your review before you finalize your order.
• Free Standard Shipping: We offer free standard shipping on orders over $50 within the contiguous U.S. No code is required; simply shop and your discount will be automatically applied at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way. If you have any concerns about your order’s shipping status, don’t hesitate to contact our customer service team.

International Shipping

Currently, we only offer shipping within the United States. However, we are working to expand our reach and hope to offer international shipping in the near future. Please stay tuned for updates!

Returns & Exchanges

We understand that sometimes things don’t work out, and we want you to feel confident in your purchase. That’s why we offer a hassle-free returns and exchanges policy:

• Return Window: You have 30 days from the date of delivery to return or exchange your items. Items must be unworn, unwashed, and in their original condition with all tags attached.

• Easy Returns: To initiate a return, simply contact our customer service team at [support@ZUKELY.com] with your order number and the item(s) you wish to return. We’ll provide you with a return authorization and instructions on how to send your items back.

• Exchanges: If you’d like to exchange an item for a different size or color, we’re happy to help! Simply reach out to our customer service team and we’ll guide you through the exchange process.

• Return Shipping: Customers are responsible for return shipping costs unless the item(s) are defective or incorrect. We recommend using a trackable shipping service for returns as we cannot guarantee that we will receive your returned item.

• Refunds: Once your return is processed, we will issue a refund to your original payment method. Please allow up to 7-10 business days for your refund to appear, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

• Underwear and boxers (for health and safety reasons)
• Gift cards

If you receive a damaged or defective item, please contact us immediately, and we will make it right.

Damaged or Incorrect Items

We take great care in packaging and shipping your order, but if you receive an item that is damaged or incorrect, we apologize for the inconvenience. Please contact our customer service team within 7 days of receiving your order, and we will arrange for a return or replacement at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our shipping or return policy, our customer service team is here to help! You can reach us by email at [support@ZUKELY.com], and we will respond as quickly as possible.